Support and warranty
Register your Nirvana pool heat pump warranty or consult our help sections technical assistance
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Service call
FC Series Troubleshooting
High refrigerant pressure error
Usually, a high refrigerant pressure error is due to insufficient water circulation.
Ensure that the skimmer is not obstructed.
Ensure that the circulation pump basket is not obstructed.
Make sure the backwash has been done.
Ensure that the bypass valve is in the closed position and that the water inlet and outlet valves are in the open position.
Check that the circulation pump is operating normally.
If the problem persists, please contact us.
If there are three too-high pressure readings in the last hour, reset the circuit breaker or press the Power button for 5 seconds.
Low refrigerant pressure error
Usually, a low-pressure error is caused by a leak, but it’s important to do a few checks.
Make sure the fan is running.
Make sure the evaporator is not obstructed.
If the error code occurs 3 times in the same hour, it is important to contact us and take the following precautions: Turn off the circulation pump, open the bypass valve and close the water inlet and outlet valves. You can then restart the circulation pump. If your circulation pump is controlled by the heat pump, it will automatically shut down. You will then need to reset the circuit breaker or press the Power button for 5 seconds after following the above steps.
Insufficient water flow
Typically, a water flow error indicates that no water is circulating inside the heat pump.
Please check
Make sure the circulation pump is running.
Make sure there are no obstructions in the water filtration system (skimmer, pump-filter).
Ensure that bypass valves allow water to circulate through the heat pump.
If the problem persists, please contact us.
Delta pressure error
Compressor anomaly means that the compressor does not start despite a heating request.
If the problem persists, please contact us.
Water inlet sensor error, open circuit
If the water inlet temperature sensor is faulty, it has been disconnected.
A check of the sensor connection is required. If the problem persists, please contact us.
Water inlet sensor error, short-circuit
A faulty water inlet temperature sensor means it is short-circuited or faulty.
A check of the sensor connection is required. If the problem persists, please contact us.
Air sensor error, open circuit
If the air temperature sensor is faulty, it has been disconnected.
A check of the sensor connection is required. If the problem persists, please contact us.
Air sensor error, short-circuit
A faulty temperature sensor means it is short-circuited or faulty.
A check of the sensor connection is required. If the problem persists, please contact us.
Defrost sensor error, open circuit
Defrost temperature sensor fault means it has been disconnected.
A check of the sensor connection is required. If the problem persists, please contact us.
Defrost sensor error, short circuit
If the defrost temperature sensor is faulty, it is either short-circuited or defective.
A check of the sensor connection is required. If the problem persists, please contact us.
Water error Delta temperature
The anomaly is generally due to insufficient water circulation.
Ensure that the skimmer is not obstructed.
Ensure that the circulation pump basket is not obstructed.
Make sure the backwash has been done.
Ensure that the bypass valve is in the closed position and that the water inlet and outlet valves are in the open position.
Check that the circulation pump is operating normally.
Backwash reminder
Note that once a week, you’ll receive a reminder to perform the backwash.
Evaporator wash reminder
Note that every 60 days, you’ll receive a reminder to wash your evaporator.
NE Series Troubleshooting
2023+
E3
High-pressure error
Usually, a high refrigerant pressure error is due to insufficient water circulation.
Ensure that the skimmer is not obstructed.
Ensure that the circulation pump basket is not obstructed.
Make sure the backwash has been done.
Ensure that the bypass valve is in the closed position and that the water inlet and outlet valves are in the open position.
Check that the circulation pump is operating normally.
If the problem persists, please contact us.
E4
Low pressure error
Usually, a low-pressure error is caused by a refrigerant leak, but it’s important to do some checking.
Make sure the fan is running.
Make sure the evaporator is not obstructed.
If the problem persists, please contact us.
E2
Water flow error
Typically, a water flow error indicates that no water is circulating inside the heat pump.
Make sure the circulation pump is running.
Make sure there are no obstructions in the water filtration system (skimmer, pump-filter).
Ensure that bypass valves allow water to circulate through the heat pump.
If the problem persists, please contact us.
2021-2022
PL
Water flow error
Typically, a water flow error indicates that no water is circulating inside the heat pump.
Make sure the circulation pump is running.
Make sure there are no obstructions in the water filtration system (skimmer, pump-filter).
Ensure that bypass valves allow water to circulate through the heat pump.
If the problem persists, please contact us.
E4
High-pressure error
Usually, a high refrigerant pressure error is due to insufficient water circulation.
Ensure that the skimmer is not obstructed.
Ensure that the circulation pump basket is not obstructed.
Make sure the backwash has been done.
Ensure that the bypass valve is in the closed position and that the water inlet and outlet valves are in the open position.
Check that the circulation pump is operating normally.
If the problem persists, please contact us.
P9
Low pressure error
Usually, a low-pressure error is caused by a refrigerant leak, but it’s important to do some checking.
Make sure the fan is running.
Make sure the evaporator is not obstructed.
If the problem persists, please contact us.
FAQ
Little or no water flow from pool heat pump
The pool heat pump absolutely needs a minimum water flow. Low or non-existent water flow may cause the heat pump to malfunction. Some heat pump models display an error code when water circulation is low.
Power supply failure
Problems with your pool’s heat pump may be due to power or current problems. The power supply to the heat pump may be interrupted in the following situations: Poor connection or faulty wiring causing the circuit breaker to trip.
Heat pump incompatibility with your pool's water capacity
If your heat pump works, but fails to heat your pool water adequately, it may be a problem of sizing. This means that the heat pump is not adapted to the volume of water to be heated. Check with your supplier whether your heat pump is suitable for the size of your pool.
Obstruction or blockage of evaporator coil
It’s essential to keep the evaporator coil clear to ensure good air circulation for the pool heat pump. If the coil is clogged or blocked, the heat pump won’t be able to heat your pool efficiently. Be sure to clear the coil properly to ensure adequate airflow to the heat pump.
Ambient temperature too low
Heat pumps require a temperature above 4°C (39°F) to operate correctly. If the temperature is too low, your heat pump may not be able to heat the water adequately, or even at all.
Refrigerant pressure problem
The refrigerant in the heat pump plays an essential role in heat production when compressed by the compressor. If the pressure is too low or too high, the heat pump may fail to heat properly:
- A low pressure generally indicates that the temperature is too low to allow the pool heat pump to operate and produce heat efficiently.
- High pressure is often the sign of a water flow problem. This means that not enough water is circulating to transport heat efficiently.
Incorrect thermostat setting
If the heat pump is not running, there may be no heating demand on the controller. Make sure it’s set at a higher temperature than the pool water. If this still doesn’t work, there may also be an active timer or a minimum outdoor temperature setting activated, which could prevent the heat pump from operating if it falls outside the selected operating range.
Running time at the start of the season
When the heat pump is first started up, it may take 1 or 2 days to reach the desired temperature.
How to Winterize a Nirvana Pool Heat Pump?
To winterize your Nirvana heat pump, follow these simple steps:
1- Turn off circuit breaker
2- Drain water from pool heat pump and unscrew all water inlet and outlet connections.
3- Tilt the heat pump slightly backwards to empty the water inside.
4- Block the water inlet and outlet with cloth or plastic to prevent rodents from entering the unit.
Is it necessary to put a winter cover on my pool heat pump? And where can I get one?
We recommend a winter cover for your heat pump, as it provides additional protection for your unit.
You can buy it at your usual retailer. Make sure you have your model number so you can get the right size cover.
How many degrees should the water temperature increase in 1 hour with a Nirvana pool heat pump?
The heat pump usually gains 1 degree per hour. However, ambient temperature and weather conditions may have a slight impact.
Once at the right temperature, the pool heat pump will maintain a stable temperature all the time.
If you want to reduce heating costs even further, we recommend the use of a liquid solar blanket.
Is it necessary to install a "by-pass"?
Nirvana pool heat pumps do not require a bypass to operate properly. However, we strongly recommend this option, because if you need to divert water from your heat pump for any reason, the by-pass will prove extremely useful.
Can I use a salt system with a Nirvana pool heat pump?
Absolutely! There’s no problem using a salt system for your pool with a Nirvana heat pump.
Is the warranty of the Nirvana pool heat pump transferable if the house is sold?
Yes, the warranty is transferable. However, it is necessary for a technician to check the condition of the unit. The cost is $125 for the transfer and $150 for the service call.
How to differentiate water condensation from a water leak?
If you think you have a water leak in your Nirvana pool heat pump, it’s easy to check:
- Let the water circulate inside your appliance, but turn off the heating.
- If there’s no more water running down, it’s condensation. The heat pump can lose 1.5 L of water per hour, depending on the level of humidity in the air.
